Cancellation & Refund Policy
Last Updated: October 20, 2026
AJ Tech Enterprise (MSME Certified: UDYAM-RJ-21-0084473) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy[cite: 1]. Under this policy:
1. Cancellation Policy
- Cancellations will be considered only if the request is made within 24 hours of placing an order / making a payment. However, the cancellation request may not be entertained if the project execution or software development sprint has already been initiated[cite: 1].
- AJ Tech Enterprise does not accept cancellation requests for third-party infrastructure purchases. Domain registrations (.in, .com) and Cloud Hosting allocations are final and non-cancellable once provisioned in the client's name.
2. Refund Policy
- In case of a valid cancellation request, we will process the refund for the software development portion of your invoice.
- Once approved by AJ Tech Enterprise, refunds will be initiated within 5 to 7 working days back to the original method of payment (via Razorpay).
- If you feel that the product/service received is not as shown on the site or as per your technical scoping specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product/deployment. The team will look into your complaint and take an appropriate decision.
3. Third-Party Exceptions
Due to the nature of digital infrastructure, payments made strictly for Domain Names, SSL Certificates, and Server/Cloud Hosting renewals are strictly non-refundable once the asset has been generated and activated.
4. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us: